To expedite your claim, you should contact your insurance carrier by calling the claim hotline telephone number that can be found on your policy. Most carriers have a 24-hour claim reporting phone number with staff available to take your claim. Below we have listed the phone numbers for Personal insurance and Commercial insurance carriers.

Before you call the Insurance Company, have the following information ready:

Date of Loss
Property Address/Location of Loss
Description of Loss
Police Report Number (if applicable)
Contact Person name and telephone number

Before you call the Insurance Company, have the following information ready:
Date of Loss
Location of Accident
Description of Accident
Police Report Number (if applicable)
Contact Person name and telephone number

Your Driver Information:
Name
Address and Phone number
Drivers License number and State Issued
Vehicle: year, make model and VIN
Policy number

Other Driver Information:
Name
Address and Phone number
Drivers License number and State Insured
Vehicle: year, make, model and VIN
Insurance Company Name and Policy Number

Injured Party: name, address and telephone number
Description of Injury
Name of Hospital or Doctor
Witness: name, address and telephone number
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Before you call the Insurance Company, have the following information ready:
Date of Loss
Location of Incident
Description of Incident
Police Report Number (if applicable)
Contact Person: name and telephone number
Injured Party: name. address and telephone number
Description of Injury
Name of Hospital or Doctor
Witness Information: name, address and telephone number
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Before you call the Insurance Company, have the following information ready:
Immediately report Worker Compensation claims to the insurance company
Date of Incident
Location of Incident
Description of Incident
Type of injury sustained
Injured Employee's: name, address, telephone number, hourly wage
Name of Hospital and Doctor
How long the employee will be out of work as a result of the injury
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If you are served with lawsuit papers you should fax or overnight them to our office immediately! Because there is usually a response deadline, we will communicate it to the carrier right away so that it can be assigned to a litigation attorney for response by that date.
Our fax number is: 202-331-8452
Our office address is: 2555 Pennsylvania Ave., NW Washington, DC 20037
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Take pictures of the initial damages that may require temporary repairs.
Maintain records/receipts of all costs/estimates relating to the loss.
Once you have been contacted by an adjuster, be sure to write down their name and telephone number along with the claim number to keep on hand for future contact.
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Now that I have reported my claim, how long will it take before an adjuster contacts me?
Please allow 24 to 48 hours after reporting the claim for the adjuster to contact you. If after 48 hours no one has contacted you, please call our office for assistance at 202-331-9200.

My car is not drivable as a result of this accident. What should I do?
Have the vehicle towed to a body shop, to your home, or to someplace safe until the adjuster comes out to inspect the vehicle.

My windshield or window was broken in my vehicle. Do I have to wait for the adjuster to see it?
No, you should first check your policy to be sure that you have comprehensive coverage on the vehicle. If comprehensive coverage does apply to that vehicle, then you can take the vehicle to a glass repair shop for repair or replacement and submit the bill to the carrier. Please note that you will be required to pay any deductible that applies to this coverage.

My property sustained severe water damage and it's the weekend and no one can come out to look at it. What do I do?
After determining where the water is coming from, you should do whatever is necessary to stop the water from further damaging your property. If you require a service person to come in you must maintain all records and receipts. Temporary repairs can be completed until the adjuster has had an opportunity to come out and inspect your damages.

Is it okay to obtain an estimate for my damages prior to the adjuster coming out?
Yes, if possible get at least two estimates. This will be helpful in expediting your claim process.

I reported my claim several days ago and no one has contacted me.
Contact your Howard W. Phillips & Company representative for further assistance.
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